78bat FAQ — answers to all your questions here

To open an account at 78bat, you need an active mobile number, a valid email address, and a strong password. During registration, enter your real name and date of birth accurately, as identity verification is required at the time of withdrawal. Only those aged 21 or above are eligible to open an account.

First, make sure your mobile number and password are entered correctly. Keep Caps Lock off and clear your browser cache. If you have forgotten your password, use the "Forgot Password" option on the 78bat Login page. If the problem persists, contact us via live chat.

No. Under 78bat's rules, only one account is allowed per person. If multiple accounts are created from the same device, IP address, or payment method, they may be suspended and bonuses may be cancelled.

Identity verification may be required before your first withdrawal. At that point, you may be asked to upload a clear photo of your National ID (NID) or passport. Verification is completed quickly; the entire process usually finishes within a short time. If you have any questions about documents, the support team will assist you.

Absolutely. 78bat is fully mobile-friendly. You can play directly from a mobile browser on both Android and iOS devices. There is no need to download a separate app — just open the site in your browser and start playing any game.

Funds deposited via bKash are usually added to your account within a few minutes. If there is a delay due to network issues, wait 30 minutes. If it still has not arrived, contact us via live chat with your transaction ID and we will resolve it quickly.

The minimum deposit at 78bat is ৳300 and this applies equally to all payment methods (bKash, Nagad, Rocket, Upay). The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount cannot be processed.

Approved withdrawals at 78bat are completed within 1 hour. As long as all documents are in order and no verification is pending, you will receive your payment quickly via bKash, Nagad, Rocket, or Upay.

78bat does not impose any additional processing fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. Check your mobile wallet's fee structure before making a transaction.

To deposit via Nagad, go to the cashier page and select the Nagad option. Send money to the designated number and make sure to enter the transaction ID correctly. The minimum deposit amount is ৳300. Without the transaction ID it can be difficult to confirm the deposit, so keep a screenshot.

In the cricket section of 78bat, you can bet on BPL as well as international and domestic matches. Log in, go to the cricket section, choose your preferred match, and browse the markets — match winner, top batter, highest wicket-taker, and more. Confirm your bet with the selected odds and amount.

In the live casino section of 78bat, you can play Live Baccarat, Live Roulette, Live Blackjack, Teen Patti, Andar Bahar, and many more games from Evolution Gaming and Ezugi tables. The experience of playing live with real dealers is available on both mobile and desktop.

RTP (Return to Player) is a theoretical calculation of what percentage of total bets a game returns to players over the long term. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered — but this is an average across millions of spins, and results in a single session can vary. A higher RTP is generally more favorable for long-term play.

Yes. Pragmatic Play's Gates of Olympus and Sweet Bonanza are available in the 78bat slots lobby. In addition, there are popular slots and fishing games from multiple leading providers including PG Soft, JILI, and Spribe. Visit the slots page for the full list.

78bat uses software only from accredited game providers, who keep every result completely random through RNG (Random Number Generator) technology. SSL encryption and a secure transaction system ensure that players' data and funds are protected.

As a new player, you can receive a 100% bonus on your first deposit up to ৳15,000. This means if you deposit ৳5,000, an additional ৳5,000 bonus will be added. To claim the bonus, activate the welcome offer from the promotions option after creating your account, and then make your deposit.

The wagering requirement is the condition specifying how many times the bonus amount must be wagered before it can be withdrawn. For the 78bat welcome bonus, this is 15 times. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. Different games may contribute to meeting this requirement in different ways.

78bat has four VIP levels: Bronze, Silver, Gold, and Platinum. You can progress through them step by step through regular play and deposits. The Bronze level offers up to 0.4% weekly cashback, Silver 0.8%, Gold 1.1%, and Platinum 1.5% weekly cashback.

Each week, cashback at a rate determined by your VIP level is added to your account. The cashback amount depends on your total bets placed that week. It is applied automatically — no separate claim is needed. The support team will assist with any questions about cashback.

Bonuses can be used on most slots and sports betting games. However, bonus wagering may be partial or limited on some live casino games. Read the terms and conditions of the specific offer, or ask via live chat to find out whether a bonus applies to a particular game.

Yes. 78bat uses SSL encryption technology to keep all data transfers secure. Your personal information, payment details, and gaming activity are completely confidential. For more details about our privacy practices, visit the privacy policy page.

Yes. 78bat is only for those aged 21 or above. Age is verified at the time of registration. Accounts belonging to underage users are closed immediately and all deposits are returned.

78bat prioritizes responsible gaming. You can set daily, weekly, or monthly deposit limits if you wish. A "cooling-off" period for a temporary break or a long-term self-exclusion can also be requested. Visit the responsible gaming page for more details.

78bat's support team is available 24 hours a day, 7 days a week via live chat in Bengali. To contact us by email, write to [email protected]. Phone or WhatsApp support is not currently available.

For permanent self-exclusion, inform the support team via live chat or email. Withdraw any remaining balance before closing your account. Once permanently closed, that account may not be possible to reopen.

Change your password immediately and notify support via live chat. The 78bat team will review account activity and take the necessary steps. To stay safe, use a strong password and never share your login details with anyone.